Last updated: June 19, 2026
This policy explains when payments for BeeOS subscriptions and app purchases can be refunded. We designed our billing to be try-before-you-buy: every new workspace starts with a free trial that includes every app, so you can evaluate the full product before paying anything.
New workspaces get a free trial with all apps unlocked, and individual apps can be tried free for 7 days. We encourage you to use these trials fully — they exist precisely so you never pay for something you have not tested with your own menu, staff and hardware.
Subscription payments and individual app purchases (monthly or annual) are generally non-refundable once the paid period has started, except as described below or where required by applicable law. Renewing early never loses days — a new payment always extends from the end of your current period.
We will refund in full in these cases:
Where a full refund is not due but the service failed you in a meaningful way, we may — at our discretion — grant a pro-rata credit toward your next billing period instead of a cash refund.
Contact us within 14 days of the charge with your workspace subdomain, the payment reference (shown in Subscription → Payment history), and a short description of the issue. We reply within 3 business days. Approved refunds are returned through the original payment method; wallet and bank processing times vary by provider (ZainCash and banks typically take 3–10 business days).
Please contact us before opening a dispute with your payment provider — most billing issues are resolved within a day. Unwarranted chargebacks may lead to suspension of the workspace until the matter is resolved.
